Scott Hawig (Froedtert Health), describes the organizational ‘muscle memory’ formed through population health and insurance captive initiatives.

Physician practices in New York City found themselves at the coronavirus epicenter. Physician practice leader Craig Gruen and digital agency founder Bryan Cush share new ways they invented to serve patients and providers.

Virtual triage bots are autonomous, AI-powered chatbots which help patients find the right care at the right urgency. We explore virtual triage with two health systems leaders deploying virtual triage for their patients and with two innovators who developed a triage algorithm. We also look at Triage Bot, a commercial virtual triage tool provided by Medchat, a HIPAA-compliant chat platform used by hundreds of healthcare organizations.

Physicians want to serve patients with the highest value care at the best cost while being fairly compensated. Growth is a sign of a healthy, well-run practice. Ethical medical groups attract patients and increase revenue per patient by providing better outcomes, patient experience, and value as compared to local alternatives. Some practices are choosing private equity to fund growth.

When a med mal claim emerges from patient injury, we may debate who’s liable but we can agree something undesirable happened.

Physician entrepreneur Brian Alper, MD explores shared decision making as an intervention improving patient safety, patient satisfaction and financial outcomes.

CHRISTUS chief clinical officer John Gillean, MD, MHA, among his many responsibilities, guides his organization’s insurance captive to reduce operating costs and improve patient safety.

Larry Smith and Rachel Leyko of MedStar Health explain Early Intervention, their journeys to advocacy and evidence of lowers costs and better outcomes for patients, families and clinicians.

Medical professional liability insurance premiums may rise and cyber security may become a factor. Leading MPL underwriting expert Nat Cross, Beazley Group’s Healthcare Leader, forecasts premium trends and explains the drivers.

Michelle Johns, Chief Risk Officer of IU Health and Bob Chaput, Executive Chairman of Clearwater explore why insurance captives have become so strategically important to patient safety innovation.

Mike Hakimian explains a hardening market in medical malpractice insurance. He describes current conditions and evidence suggesting premiums will rise.