The Modern Discipline of Patient Experience

Catherine Lee, MBA, CPXP

Corporate Vice President for Patient Experience
McLeod Health

You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience at McLeod Health, joins BOH host Matthew Hanis to explain the disciplines of a modern patient experience program and her innovations in the space.

Previous
Previous

#72 Will virtual triage improve patient access?

Next
Next

Arkansas Children’s using Digital Ethnography for ‘Voice of the Customer’