Banner Health ED Triage App improving net promoter scores

Healthcare ConsumersHealthTech
Written By Matthew Hanis

Mark Jannone, MSME, CMBB

Senior Director, Banner Innovation Group
Banner Health

Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health’s Banner Innovation Group, the answer is a solid, “Yes.” He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are in the ED by about 50% and increase net promoter scores by 40%.

Matthew Hanis
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